Wizz Air, the leading low-cost carrier in Central and Eastern Europe and the greenest airline, announced the reopening of all bases in Poland from June 17, 2020 and flights on routes from Poland to the most popular countries such as Bulgaria, Croatia, Iceland, Italy, Norway or Spain. WIZZ also announced the launch of a route from Kraków to Stockholm. The new connection has been operating since July 16. Flights will take place 3 times a week.
Wizz Air is constantly monitoring the situation caused by the COVID-19 pandemic, as well as government travel guidelines and restrictions. Crews are tested when required by a country’s health protocol (i.e. upon arrival from a specific destination or after identifying a potentially infected passenger on board). Furthermore, the WIZZ crew has undergone training in the new hygiene standards in force.
New rules for passengers and crew
The airline announced a number of additional procedures to help maintaining physical distance when boarding and keeping the plane clean. Passengers are asked to book online whenever possible, including online check-in, the use of self-service bag drop points, and contactless payments when shopping on board. Wearing masks on board is compulsory for the crew and passengers. Crew members are required to wear gloves.
Wizz Air planes are regularly subjected to the cabin fogging process with the use of disinfectants. All airline planes undergo night disinfection. On-board magazines have been removed from the seat pockets.
Convenient reimbursement procedure
Wizz Air’s reimbursement process has been automated – the airline has committed to refunding 100% of the original booking value within 30 days to passengers who wanted to receive cash upon flight cancellation due to country restrictions to limit the spread of COVID-19. Passengers with bookings who are affected by changes to the flight schedule are informed and automatically offered an alternative flight, a full refund, or refund of 120 percent of the original booking price to WIZZ accounts in the form of points. Passengers who booked through travel agencies, including online travel agencies, should contact the company from whom they purchased the tickets.