Services and amenities

Lost and Found Office

Lost & Found Office is located in passenger terminal, level +1 (next to the Security Check Point)

The office is open 7 days a week:

  • from Monday to Friday from 8:00 to 18:00,
  • on Saturdays, Sundays and public holidays from 8:00 to 16:00.

Pickup of items is possible ONLY during office opening hours.

Contact with the office is only possible via the contact form available at the link below: ​

Click here to send a form 


Items found in the passenger terminal, excluding luggage lost in air transport or items left on board the aircraft, are handed over to the Lost and Found Office at the airport. Passengers who have lost their luggage after arriving in Krakow should report it to one of the Lost Luggage Offices.



If the lost item is to be picked up by someone other than the owner, please complete Annex 4 to the BRZ Regulations, i.e. authorization to act on behalf of the person authorized to collect the item, along with the information clause.