A disabled person can use a help point to automatically summon special assistance staff. These points are clearly marked and located inside the terminal and on the way to it and can be accessed by people with disabilities.
Special assistance for disabled persons
There is a help point for disabled persons in each terminal. A disabled person arriving at the airport can report his/her arrival at these points, marked with appropriate pictograms and fitted with summoning devices. A disabled passenger who has reported their arrival receives assistance from a staff member who will help go through all airport procedures.
Emergency first aid calling
Specialized devices for calling first aid in emergency are located in all airport buildings and can be used 24 hours. A passenger can summon an on-duty emergency team to a given location at the airport by pressing a respective first aid button. The devices are marked in red.
Visual airport information system
Information about flights and other announcements appear in a visual form on monitors located in all zones of the terminal
Reserved waiting areas
There are waiting areas at the airport reserved exclusively for the use of passengers with disabilities, with special-design benches for disabled persons.
Toilets for the disabled
Kraków Airport has special toilets adjusted to the needs of disabled persons.
Phones that can be used by people with disabilities are located in generally accessible zones of the terminal.
All elevators at the airport are friendly to disabled persons, featuring visual information and offering comfortable use to passengers on wheelchairs.