The passenger terminal is open to passengers twenty four hours a day.

Lost & found office - location: passenger terminal, level +1 (next to the Security Check Point)

The Lost Luggage Offices for all airlines are located in the passenger terminal, arrival hall and the common area, next to the arrival hall.

VAT refunds can be obtained at the passenger terminal (Check-in zone) in the Currency Exchange office. However, you will first need to complete all the formalities in the Customs Office at level 0, right next to the Check-in desks.

Rent a car companies are located on level +1). More information can be found in the link below: Rent a car

Gate numbers are displayed on the screens behind the security checkpoint and in the Kraków Airport application.

Kraków Airport operates its own taxi company. It is called Kraków Airport Taxi. You can book a taxi in advance at http://www.krktaxi.pl/ or by contacting the Kraków Airport Taxi dispatch office at: +48 12 258 0 258.

Public transport tickets can only be purchased in PLN.

Two municipal buses line (300 and 902 - a night line) run from Kraków Airport. Furthermore a train operated by Koleje Małopolskie will take you to the Main Railway Station in Kraków and to Wieliczka. Alternatively, you can use the services of Kraków Airport Taxi. Click here to get more information.

The straight-line distance to the city centre is approximately 11 km.

The required time differs depending on the means of transportation and traffic congestion. A bus ride takes about 45 minutes, a train ride is around 20 minutes and a taxi ride takes about 25 minutes.

The required time differs depending on the means of transportation and traffic congestion. A bus ride takes about 45 minutes, by trains it takes about 20 minutes. Should you decide to take a taxi or a mini-bus, it will take 25 minutes.

All information on travelling to or from Kraków Airport can be found here.

Bus and train tickets can be bought in ticket machines located in the passenger terminal (level 0), in front of the arrival hall. Ticket machines accept payment cards. You can also buy tickets from the ticket inspector on a train (cash or card) or in a ticket machine on a bus (only with card). Payment only in cash (coins) via ticket machine at the bus.

The stop for long-distance coaches and buses is located in the middle bus shelter marked number 2, in front of the passenger terminal, in the area of the terminal footbridge. A list of buses stopping within the Internal Transport System can be found at the link below: Buses

The disabled can use special parking spots located in the Kiss&Fly lay-by at front of the passenger terminal. It provides free of charge parking for up to 8 minutes to persons who wish to say goodbye to passengers or pick them up. At level 0 of the multi-storey car park (P1) and also at the car park (P2) there are special parking spots for the disabled. However, they are not free of charge.

You can book a parking spot via reservation form: https://krakowairportparking.pl/#formularz

The latest price list and information about discounts and promotions can be found at www.krakowairport.pl, tab: Car Park, or by contacting the Car Park Customer Service at: +48 12 639 3456. Passengers who want to use the multi-storey car park can also join the loyalty program offered by Kraków Airport. It provides discounts e.g. at the multi-storey car park and duty-free shops. More information is available at www.krakowairport/loyalty.

The Car Park Customer Service located at the multi-storey car park is open twenty four hours a day. You can contact it at: +48 12 639 3456.

The card is valid both for charter and regular flights. More information about the card and program is available at www.krakowairport/loyalty.

There is a Kiss&Fly lay-by in front of the passenger terminal. It provides free of charge parking for up to 8 minutes, then charge PLN 5,00 per each started 4 minutes. In the centre of the lay-by there are special parking spots for the disabled.

Payments for the multi-storey car park (P1) as well as a car park (P2) are made in the automated payment machines located by the entrances to the car park, at the Car Park (P1) Customer Service at level 0.5 or via ticket machines locate at the Car Park (P2). Automated payment machines and Car Park Customer Service accept payments both in cash and by payment card. More information about car park fees at the Kraków Airport can be obtained from the Car Park Customer Service at: +48 12 639 3456.

Please report to the Parking Service Office located in the Multi-Story Car Park (level 0.5, sector D). Losing or destroying the ticket results in the obligation to pay a flat-rate parking fee in the amount specified in the price list and does not exempt you from paying for the parking time.

In the P2 parking lot, there are separate and marked parking spaces for buses/buses, which are located at the end of the parking lot on the left.

Current job, training, internship and traineeship offers at John Paul II International Kraków-Balice Airport are available at www.krakowairport.pl, tab: Airport/Company/Career.   There are also external companies that handle passengers and provide aircraft ground handling services at Kraków Airport. These are e.g.: Welcome Airport Services Sp z o.o. and LS Airport Services S.A. Jobs offered by those handling companies are posted at: http://www.welcome-as.pl/pl and http://www.lsas.pl. 

Children can travel with an adult supervisor within the European Union without any restrictions. No parental authorisation or consent allowing them to fly with a supervisor who has a different surname is required. Naturally, parents can provide a handwritten authorisation in Polish and, for instance, in English, however it is not required by the airport services. If you have any doubts, please contact the Polish Border Guard at: +48 (12) 639 3237. 

We recommend placing car parts in your checked luggage. Due to security reasons they may not be allowed aboard in the hand luggage. If you have any doubts, please contact the Airport Information (available 24 hours a day) at: +48 12 295 5800 or +48 801 055 000 or Airport Secutiry at +48 12 639 3475.

Packed food such as sandwiches or cake is allowed in hand luggage. All liquids carried in a hand luggage are subject to a volume limit of 100 ml and they must be packed into a single, transparent, resealable plastic bag with a capacity of no more than 1 litre.

The gate (i.e. departure gate) is closed in accordance with the terms and conditions and schedule of your airline. Please read the official terms and conditions of your airline. We suggest that you arrive at the departure hall at least 45 minutes before the scheduled departure time.

Citizens of Poland, whose passports expire before their return trip, can safely cross the Polish border. If you have any doubts, please contact the Polish Border Guard at: +48 (12) 639 3237.

Information about prices, available spots and bookings can be obtained from the Car Park Customer Service located in the multi-storey car park. It is available 24 hours a day at: +48 (12) 639 3456). Passengers who want to use the multi-storey car park can also join the Kraków Airport Loyalty program offered by Kraków Airport. It provides discounts e.g. at the multi-storey car park and duty-free shops. More information is available at krakowairport/loyalty.

Passengers flying to Great Britain can carry a maximum of 200 cigarettes per person. You can find more information on the HM Revenue & Customs website at: http://www.hmrc.gov.uk/.

If you are flying with an airline that requires passengers to complete self check-in on-line and you forget to print out your boarding pass, you will be charged an additional fee for the second check-in at the airline counter. Other airlines will check you in and print out your boarding pass free of charge. You can also have your boarding pass in your airline's mobile app. Detailed information can be obtained by calling the Airport Information at: +48 12 295 5800 or 801 055 000.

We recommend contacting the Lost & Found Office.

Passports are issued by state authorities for a specific period of time. If the child's passport is still valid, they can freely travel and use it despite the fact that the photograph was taken several years before. If you have any doubts, please contact the Polish Border Guard at: +48 (12) 639 3237. 

The Kraków Airport Loyalty card is a type of loyalty card that provides discounts e.g. at the multi-storey car park. The card is available to all passengers flying from Kraków Airport, regardless of the type of flight.   The card can be obtained at our travel agency or Airport Information upon registering a passenger in the program. You can also register yourself in the KAL program. Go to www.krakowairport/loyalty and complete the registration process to receive your card by mail or you can also collect this card at the Airport Information Point at the day of your arrival.

The least expensive means of transportation is offered by the municipal bus services. More information can be found here.

Only service dogs, assistance dogs for disabled people, and animals intended for air transport are allowed in the passenger terminal.

Norway is not a EU member and so it has stricter customs restrictions. Moreover, Norwegian customs officers scrupulously follow the regulations. You can find more information on the Norwegian Customs Service website at: http://www.toll.no/templates_TAD/Article.aspx?id=195294&epslanguage=EN

Transporting antiquities should be consulted with the Customs Office at: +48 12 639 3236 or +48 801 470 477, and with the airline that you are flying with.

Customs regulations in the United States prohibit passengers from bringing agricultural and meat products to the country. A small amount of packed food needed for the duration of flight may be accepted when entering the US, but it will be scrupulously checked upon landing. More information can be found on the website of the US embassy in Poland at: https://pl.usembassy.gov/pl/visas-pl/podrozowanie-i-turystyka/ oraz na stronie U.S. Customs and Border Protection .

Passengers can bring up to 100 cigarettes and 10 kg of food to Norway. However, we recommend taking only a small amount of food. Due to the fact that Norway is not a EU member, it has stricter customs regulations. You can find more information on the Norwegian Customs Service website at: http://www.toll.no/templates_TAD/Article.aspx?id=195294&epslanguage=EN

Passengers flying to Great Britain can carry a maximum of 200 cigarettes per adult. You can find more information on the HM Revenue & Customs website at: http://www.hmrc.gov.uk/.

Yes, you should. Please contact the Customs Office at: +48 12 639 3236 to learn what formalities must be completed in order to legally transport over 10,000 euro or its equivalent in a different currency. Any amount up to 10,000 euro in cash does not have to be declared. If the amount exceeds 10,000 euro, it should be declared in the Customs Office.

The restrictions depend on the country to which you are flying. Please read the import regulations of the destination country before departure. All customs restrictions on cigarettes and alcohol are for adults only as minors cannot transport any alcohol or cigarettes. Additional information can be obtained by calling the Customs Office at: +48 12 639 3236. Useful information regarding customs restrictions can be found on the European Commission website at: http://ec.europa.eu/taxation_customs/common/travellers/within_eu/index_en.htm. 

Individuals can bring up to 10,000 euro in cash or its equivalent in a different currency to France or every other EU state without declaring it.

The purchases, the form with the attached receipt and the passport should be presented to an employee of the National Tax Administration at the KIS branch in order to stamp the tax free form. If the goods are in hand luggage, the passenger should go to the KIS branch located after the security check. If you are traveling with checked baggage, complete the formalities at the KIS branch in the public area, in the departures hall, near check-in 45. You can obtain a tax refund in cash by completing the tax free form at the Interchange currency exchange office located at the airport (in the departures hall) or at the nearest Cash Refund Office. The Global Blue form must be completed no later than 7 months after the month of purchase.

Airlines that have their ticket counters at Kraków Airport are listed at www.krakowairport.pl, tab: Passenger/Services: Aviation Services. Contact information regarding a given airline can be found on their website or acquired by contacting the Airport Information at: +48 12 295 5800 and +48 801 055 000.

All airlines are required to allow guide dogs accompanying their owners aboard their planes, in the passenger cabin. If you have any doubts, please contact your airline. Contact details of your airline can be obtained by calling the Airport Information at: +48 12 295 5800 and +48 801 055 000.

Most standard restrictions do not include small pets (up to 6-8 kg) transported in the passenger cabin. However, you must prenotify your airline that you wish to bring a pet aboard the plane as the number of passengers travelling with animals is limited. To obtain detailed information, please contact your airline or the Airport Information (available 24 hours a day) at: +48 12 295 5800 and +48 801 055 000.

Low-cost airlines operating at Kraków Airport, i.e. Ryanair, Easy Jet, Jet2.com, Norwegian and Eurowings all have different regulations concerning animal transport aboard their planes. Below, is the summary of regulations concerning animal transport adopted by low-cost airlines operating at Kraków Airport: Ryanair does not allow any animals aboard the plane except for guide dogs. Similarly, Easy Jet does not allow any animals aboard the plane either, except for guide dogs. Jet2.com only allows animals aboard domestic flights in Great Britain. Therefore, it is impossible to transport an animal (even a guide dog) when flying from or to Kraków. Norwegian does allow animals aboard their planes but they are put in special cages or containers and transported in the cargo hold. Eurowings transports pets (cats or dogs) up to 8 kg and only in the passenger cabin. The animal must be put in a cage that allows it to move freely during flight.

Airlines operating at Kraków Airport usually begin checking passengers in (i.e. check-in) two hours before the scheduled departure. However, the time may change so please read the general terms and conditions of a given carrier or contact the Airport Information at: +48 12 295 5800 and +48 801 055 000.

The gate closing time differs and depends on the carrier. Please read the official terms and conditions of your airline. We suggest that you arrive at the departure hall at least 45 minutes before the scheduled departure time.

Please contact a handling agent Welcome Airport Services Sp. z o.o. The luggage assistance service is paid, for any requests please send an e-mail at: handling@welcome-as.pl

Yes, the handling agent that provides boarding help and assistance at Kraków Airport informs the destination airport of the assistance required upon arrival.

Individuals who require help to embark a plane or move around the passenger terminal can order assistance upon booking their ticket or upon arriving at the airport, during the check-in process, in the Airport Information or by the Need Help point.

You can put a tent in your hand luggage, but without the pegs. We recommend placing car parts in your checked luggage. Due to security reasons they may not be allowed aboard in the hand luggage. If you have any doubts, please contact the Airport Information (available 24 hours a day) at: +48 12 295 5800 or 801 055 000.

You can bring packed food in your hand luggage.

Every liquid item transported in the hand luggage must be put in a special ziplock bag before going through security. Liquid medications and medical ointments are an exception and do not need to be placed in plastic bags.

You can put containers with fluids in your checked luggage, e.g. a 2 litre bottle of soda, as the limits do not apply. However, please remember about customs restrictions of the destination country when transporting larger quantities of alcohol.

Within the limits and due to security reasons passengers can carry in their hand luggage liquids in containers not exceeding 100 ml each. All containers must fit into a single, transparent, resealable plastic bag with a capacity of no more than 1 litre.

Ryanair, Wizz Air and PLL Lot passengers can check in their baggage 6 hours before the scheduled departure time at the self-service counters numbered 1-6 p.m. Other passengers should report to the desk dedicated to a given flight to collect their boarding pass and register their main luggage.

Yes, items left in the terminal are transferred to the Lost and Found Office. You can contact the office via the form available on the website: Biuro rzeczy znalezionych

In this case, please contact the airline's Lost Luggage Office, which handles all items left on board the plane. Note - if your flight was from Kraków Airport, please contact the lost baggage office at the destination airport.

There are no self check-in points at Kraków Airport. Passengers go through standard check-in and passport control points.

The sockets are located in the departure hall (by the seats) and in the common area, by the special stations with chairs.

Yes, the Pekao SA office is located in the passenger terminal, in the check-in area. The bank is open from Monday to Friday, between 09:00 AM and 4:30 PM.

There is a Hilton Garden Inn**** hotel next to the airport. It is located adjacent to the passenger terminal. You can contact the hotel 24 hours a day at: +48 12 340 00 00. Other nearby hotels are located within 4 km from Kraków Airport.

Yes, more information on post office at Kraków Airport can be found here.

Yes, more information on 24h currency exchange in Kraków Airport can be found here.

Yes, the VIP lounge is located in the western part of the passenger terminal, and the Business Lounge is in the departure hall, on the first floor.

Kraków Airport provides a free Wi-Fi connection for passengers. The network's name is KRK Free Wi-Fi.

Yes, there is one located at level +2. It is opened 24h/7. Entrance fee PLN 2,00/person.

Yes, the card gives you discounts on the following services: 10% discount on food services at these outlets: Eat & Fly, Jet Bistro, Suitcase Bar, Coffee Minute, Galicya, Boccone Trattoria, Awiteks Fly and parking spaces in car parks P1, P2 and P3. Note: Big Family Card discounts do not add up with other promotions; 100% discount on tickets for the observation deck; 100% discount on airport tours (applies to tours for the whole family).

Luggage lockers are available at the end of the P2 parking lot. The cost of storage depending on the size of the cache is: L - 42 cm x 33 cm x 58 cm - PLN 24/day XL - 57 cm x 48 cm x 78 cm - PLN 36/day XXL - 88cm x 48cm x 78cm - PLN 48/day The device is equipped with a terminal that accepts payments by MasterCard, Visa, Google Pay, Apple Pay or by phone. The minimum storage time is 24 hours.

Fast Track - dedicated to departing passengers, priority passage to the Security Checkpoint intended for: First and Business class passengers, card holders: Star Alliance HON Circle & Gold / One World Emerald & Sapphire / Sky Team Elite Plus, Kraków Airport Loyalty Prestige participants Finnair passengers with Finnair Plus Platinum Lumo, Platinum, Gold, Silver cards Ryanair passengers who purchased a Flexi Plus flight. EasyJet passengers who have an easyJet plus card added to their boarding pass Luxair passengers who have the "Fast Lane Access" service FlyDubai passengers with Skywards Gold/Platinum cards

Yes, the Car Help Patrol service includes free and on-site minor vehicle repairs, including: replenishing air in tires or starting a vehicle with a discharged battery. Help can be obtained by contacting 12 639 34 56 (Parking Service Office). The service is available to passengers who leave their cars at Kraków Airport.

Travel agency representatives usually arrive at the airport two hours before departure and can be found either at the check-in desks, at the airport information desk or at the charter counter on the mezzanine, near the Św. Barbara on the first floor

Shops in the duty-free zone are open during aircraft operating hours.

There is a Zeccer self-service printer at the information desk in the departures hall. Printing is possible after sending an attachment (recommended format is PDF) to krk.airport.dep@express.zeccer.pl and paying for the order (Blik, card, PayU).

Telephones are located both in the public area of the airport and after security checks, and calls are made to domestic landline and mobile numbers. The phones can be used free of charge.

There is no parcel locker at the airport, but there is a post office. The post office is open from Monday to Thursday from 9 a.m. to 3 p.m. and on Friday from 2 p.m. to 8 p.m. The nearest parcel locker is at the Orlen gas station (about 5-10 minutes on foot from the terminal).

The shower cabin is located in the mother and child's room after passing the security check near gate no. 1.

Yes, in the public area on the first floor.

You can book the VIP service by filling in a form and returning it to business@krakowairport.pl or via our on-line form. Please make sure you complete the form in full. Otherwise, your booking will not be accepted for processing.

You can change or cancel free of charge up to 24 hours before the service. See the price list for details.

The price of the VIP service depends on several variables. To have an individual price calculation prepared, contact us at +48 12 639 3304 or write us an e-mail to business@krakowairport.pl. The current price list is available on our website.

We accept payments in Polish currency as a prepayment by online payment or bank transfer. There is also a possibility to pay cash or payment card on the spot at the VIP Terminal.

The current map can be found here You can also use Google Maps navigation tips.

There is a designated smoking area in the generally accessible zone, i.e. before you enter the VIP Terminal. In the airside zone of the airport, beyond security check, there is a smoking booth on Floor +1 in the Passenger Terminal.

There is no charge for up to two people greeting or seeing off the passenger. For more than two people, you'll be charged as per the price list.

We approach each service individually, because the time needed for check-in before departure depends on many factors (the number of people in the group, how much luggage there is to check in and the formalities associated with customs clearance). Once we have received your VIP booking form, a VIP staff member will contact you to arrange your arrival time.

Snacks, hot and cold beverages and alcoholic drinks are served in the VIP Terminal. You can also place an individual order (at an extra charge). We work with airport restaurants, Eat&Fly and Hilton Kraków Airport, which has prepared a designated MENU with meals delivered to the VIP Terminal in about 30 minutes. A 20% service charge will be added to your order. The catering offer is subject to change. For detailed information please see the news section on our home page.

It is only possible to drive your own vehicle to the aircraft for arrivals/departures of private aviation aircraft (at an extra charge). The current access map can be found here You can also use Google Maps navigation tips.

The VIP service is available to everyone. It can be used by arriving, transferring and departing passengers of any flight, regardless of the class of travel, at any time. Our customers are passengers who value their comfort, convenience and time.

Yes, it is possible to pay in cash in PLN currency. However, for sanitary reasons and for your convenience we suggest non-cash payments - prepayment by online payment, bank transfer or payment card contactless at the spot.

The VIP service is limited to airport infrastructure. However, if you need transportation, we can order a taxi for you - we cooperate with Kraków Airport Taxi. You can pay for the taxi directly to the driver, in cash in Polish zlotys or by card. If you book a ride on someone else's behalf and want the taxi to be paid in advance, or you would like the ride to be listed on a joint invoice, we can do it for you. A 20% service charge will be added to the price of the ride.

You can order additional catering through us. We work with airport restaurants, Eat&Fly and Hilton Kraków Airport, which has prepared a designated MENU with meals delivered to the VIP Terminal in about 30 minutes. A 20% service charge will be added to your order.

If your customers are travelling by a private plane, this can be arranged at no extra charge. Please indicate you need to use the red carpet on the VIP service booking form.

Yes, of course. We can order flowers for you as well, in which case the flowers will be waiting for you at the VIP Terminal. Tell us what your expectations are and we will be happy to take care of the task. A 20% service charge will be added to your order.

We do our best to meet our customers' requests. This is a special request, so please indicate it when filling out the form. We will check to see if it can be fulfilled.

If you would like to make a request up to 4 hours before the service, please contact us by phone in advance. We will confirm service availability and capacity.

The VIP car park can only be used for short-term parking at the time of using the VIP service, i.e. for passenger drop-off and pick-up. If you need to leave your car for a longer period of time, you can use the adjoining car parks, e.g. the multi-storey car park or an open-air car park. See our

I’m coming to pick up my guests who are using the VIP service. Where do I wait for them?

This can be arranged. Please send us a message describing what your event would look like and your special expectations and needs related to its organisation (e-mail address: vip.eventy@krakowairport.pl).

VIP staff responsible for the service wait for passengers immediately at the exit from the aircraft. From there, passengers are taken directly to the VIP Terminal.

Please check the conditions of carriage on the carrier's website. When travelling on a scheduled flight, the owner of the luggage needs to turn up at the check-in desk in the Passenger Terminal. A VIP staff member will show you the way and help arrange your check-in.

Please check special conditions of carriage for animals on the carrier's website. When booking the VIP service, please make a suitable note on the service booking form. A bowl of water will be waiting for your pet in the VIP Terminal.

Of course, please contact the specific VIP service centre directly. Links for the main VIP centres at international airports can be found in the VIP Service at other airports tab. If you would like us to provide you with relevant contact details, please send us a message to business@krakowairport.pl.

We offer attractive prices while providing high quality services. If you are interested in regular cooperation, please contact the manager of the VIP & Business Services Department to determine the terms of contract: vip_mgm@krakowairport.pl

Of course. Our infrastructure has been designed to make it easier for people with disabilities to use. VIP staff attend appropriate training and know how to assist persons with disabilities, e.g. wheelchair users. To get passengers to the plane, we will order a vehicle designed for the transport of passengers with disabilities.

Please purchase your flight ticket from the selected operator or carrier according to your preferences, and then book the VIP service.

As soon as you know your itinerary, you can book the VIP service. You can also cancel your booking free of charge no later than 24 hours before departure or arrival at Kraków Airport.

The VIP Terminal does not offer overnight stays. You can use the services of Kraków Airport Hilton Garden Inn Hotel, which is located immediately by the airport. The VIP Terminal is open 7 days a week from 7 am to 10 pm. If your flight is scheduled before or after those times, we are naturally at your disposal. Please submit your VIP service booking form.

There are no sleeping beds in the VIP Terminal. You can use the services of Kraków Airport Hilton Garden Inn Hotel, which is located immediately by the airport.

We do not charge for a service provided to children aged 3 years or younger. Please note that children are only allowed in the VIP Terminal under the supervision of an adult (guardian).

We have two rooms for individual use: the Presidential Suite and the Senator's Suite. You can use those spaces on an exclusive basis for an additional fee. The Presidential Suite has a comfortable work desk, a private entrance, access to daylight, comfortable sofas and a private bathroom. Please see our price list in the our website.

Yes, according to the terms of use of the VIP service link, a fee price list is charged for every hour of your stay in the VIP Terminal (exceeding two hours). The company Międzynarodowy Port Lotniczy Kraków-Balice sp. z o.o. is not liable for any change in the cost of the service resulting from an extended stay in the VIP Terminal in case of adverse weather conditions or other extraordinary circumstances disrupting flight schedule or causing delays.

Regardless if the service will ultimately benefit more or less people than entered on the form, the fee will always be charged according to the service actually performed and appropriately to the number of passengers served.

If you would like to purchase a voucher for the VIP service, please contact the manager of the VIP@Business Services department (e-mail: vip_mgm@krakowairport.pl)

When you are travelling on a scheduled flight, our VIP staff will see to all formalities, including getting your boarding passes ready. As an exception, when you are travelling with Ryanair Sun you need to have a printed or electronic version of your boarding pass with you. In this case it is also possible to check in at the airport, but there is an additional fee as per the carrier's price list.

Yes. The VIP Terminal has a shower with all necessary disposable toiletries. All passengers using the VIP service can use the shower at no extra charge.

Upon landing, a VIP staff member will drive you to the VIP Terminal in a Lexus car. Here you will wait for your luggage to be delivered. We make every effort to ensure the waiting time is as short as possible, usually between a few minutes and about a quarter of an hour.

A VIP staff member will help you contact a representative of the carrier responsible for handling lost or damaged luggage claims. If necessary, we will help you fill out documents to report damage or loss of luggage with the carrier.

Please check the conditions of carriage of firearms on the carrier's website. Information on how to arrange firearms clearance process in the VIP Terminal is available at the VIP Terminal kontakt

We are open to meeting the different needs of our customers. Please make a suitable note on the VIP service booking form. We will check if we can fulfil your request.

If you arrive at the airport by car, you can use one of the adjoining car parks, e.g. the multi-storey car park or an open-air car park.

The meeting spot is the Airport Information Desk.

Meet&Assist is available for departures. On arrival, we encourage you to use the VIP service.

When using Meet&Assist, our employee will accompany you through the Fast Track service. Meet&Assist needs to be ordered at least 24 hours in advance.

Yes, our employee will help you find the right store.

With our Meet&Assist service, you can access the Business Lounge, where you can comfortably wait for your departure.

To improve the comfort of passengers at Kraków Airport, we have introduced quiet lounge. This means that loudspeaker announcements for the start of boarding and last calls are muted. If necessary, reception staff can provide ongoing flight status information.

A Business Lounge employee will be happy to show you the way to your departure gate. You can also use the Kraków Airport app to help you navigate the airport.

Payment is possible with payment card or cash on the spot while registering at the reception desk. We accept payments in Polish currency (PLN)

The Business Lounge at Kraków Airport is a contract lounge, which means it does not belong to an airline or airline alliance. It is therefore not possible to pay with air miles.

Our Business Lounge can be used by any passenger with appropriate entitlements, as well as anyone who pays for admission on entrance. For more about admission rules, see here

Children up to three years of age accompanied by an adult can use the Business Lounge at no extra charge.

Access to the Business Lounge is possible 3 hours before departure.

There are no dedicated sleeping spaces.

You are welcome to use our Work Room, which is a zone separated acoustically from the rest of the lounge, for comfort for work. A computer with printer is available for passengers.

To improve the comfort of passengers at Kraków Airport, we have introduced quiet lounge. This means that loudspeaker announcements for the start of boarding and last calls are muted. If necessary, reception staff can provide ongoing flight status information.

There is no additional charge for the catering offer.

At the moment warm meals are not served at the Business Lounge.

The youngest passengers are welcome to use our children's corner with toys, soft toys and colouring pages. There is also a TV when kids can watch some fairy tales. We also have a feeding highchair for babies.

Yes, we offer electronic access to Polish and international press titles. The QR code for the platform is available at the Business Lounge. Out of concern for the environment, we do not offer printed papers or magazines.

Yes, the Business Lounge has facilities for passengers to refresh before the flight. A disposable towel, bath gel and shampoo are available at the Business Lounge. There is no extra charge for the service. If you would like to use the shower, please ask Business Lounge reception staff.

Of course, just please remember to take your belongings with you. On returning to the Business Lounge, please show your boarding pass to the reception staff again, mentioning you have already been registered.

Please take your belongings with you. Due to applicable security regulations you are requested not to leave your belongings unattended at the airport.

Reception staff cannot change flight bookings. However, they can give you the phone number to call, or offer other practical hints.

Yes, the Business Lounge is adapted to the needs of people with disabilities. If you need help, note that Kraków Airport offers free assistance on request.

The Schengen Business Lounge is located opposite Gate 2.

Non-Schengen passengers have access to the 'Business Lounge Schengen'. Please note once passed through Passport Control passengers are not allowed to return to the Schengen Departure Zone where the ‘Business Lounge Schengen’ is located. Please allow sufficient time to return to the departure gate, as when leaving the lounge you have to pass through Passport Control.

Yes, if flights are delayed, the Business Lounge can remain open for an hour longer.

Yes, you can rest assured our reception staff will provide any assistance you may need in Polish and English.

Yes, a baby changing table is available in the ladies' room. Please tell the staff you need to use the changing table.

Yes, there is a public computer and printer in the work room.

Vegetarian/gluten-free offerings are available upon request.

In order to enter the lounge passenger is required to present to the recepction staff his/her boarding pass from Krakow Airport on the given day. Therefore only transit and departure passengers are can be admitted to the lounge.

Payment is possible with payment card or cash on the spot while registering at the reception desk. We accept payments in Polish currency (PLN)

In the Business Lounge you will find changing table equipped with disposable changing pads and wet wipes as well as feeding high chair for infants.

Changing tables are located in all toilets for the disabled people and in special family rooms before and upon passing security control.

Children can travel with an adult supervisor within the European Union without any restrictions. No parental authorisation or consent allowing them to fly with a supervisor who has a different surname is required. Naturally, parents can provide a handwritten declaration in the Polish language and, for instance, English, however it is not required by the airport services. If you have any doubts, please contact the Polish Border Guard at: +48 12 639 3237.

You can transport a baby carrier but it cannot be taken aboard the plane. It must be handed over to the ground handling services before boarding the plane so that they can put it in the cargo hold.

Passengers travelling with little children may request qualified assistance (Need Help) that will help them go through mandatory security in the least stressful manner and without having to wait in line.

Airlines operating at Kraków Airport transport strollers and baby carriers that are an integral part of a stroller without any charges. Some low-cost airlines do charge for baby equipment, i.e. additional luggage taken aboard the plane used by children such as a car seat. Detailed information can be obtained by contacting the Airport Information (24 hours a day) at: +48 12 295 5800 or 801 055 000.

Yes, you should, if you want your stroller to be transported in the cargo hold or would like to check it directly before boarding the plane. Passenger service employees will label the stroller in an appropriate manner.

An appropriate amount of food and drinks for little children can be put in your hand luggage. All kinds of porridge, purée and juice in cartons or bottles in the quantities required for the duration of flight are allowed in your hand luggage while going through security.