Frequently Asked Questions
  • Can the disabled use the car park free of charge?

    The disabled can use special parking spots located in the Kiss&Fly lay-by at front of the passenger terminal. It provides free of charge parking for up to 10 minutes to persons who wish to say goodbye to passengers or pick them up. At level 0 of the multi-storey car park (P1) and also at the car park (P2) there are special parking spots for the disabled. However, they are not free of charge.

  • How can I book a spot at the multi-storey car park?

    You can book a parking spot by contacting the Car Park Customer Service at: +48 (12) 639 3456. The Customer Service is open 24/7.

  • How much would it cost to leave a car in the multi-storey car park for 2 weeks?

    The latest price list and information about discounts and promotions can be found at www.krakowairport.pl, tab: Car Park, or by contacting the Car Park Customer Service at: +48 12 639 3456. Passengers who want to use the multi-storey car park can also join the loyalty program offered by Kraków Airport. It provides discounts e.g. at the multi-storey car park and duty-free shops. More information is available at www.krakowairport/loyalty.

  • Is the Car Park Customer Service open twenty four hours a day?

    The Car Park Customer Service located at the multi-storey car park is open twenty four hours a day. You can contact it at: +48 12 639 3456.

  • Is the Kraków Airport Loyalty card only valid for charter flights?

    The card is valid both for charter and regular flights. More information about the card and program is available at www.krakowairport/loyalty.

  • Is there a free Kiss&Fly car park at Kraków Airport?

    There is a Kiss&Fly lay-by in front of the passenger terminal. It provides free of charge parking for up to 10 minutes, then charge PLN 10,00 per each started 10 minutes. In the centre of the lay-by there are special parking spots for the disabled.

  • Where and how can I pay for the parking?

    Payments for the multi-storey car park (P1) as well as a car park (P2) are made in the automated payment machines located by the entrances to the car park, at the Car Park (P1) Customer Service at level 0.5 or via ticket machines locate at the Car Park (P2). Automated payment machines and Car Park Customer Service accept payments both in cash and by payment card. More information about car park fees at the Kraków Airport can be obtained from the Car Park Customer Service at: +48 12 639 3456.

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